Here are some things you can try to fix this issue.
- Power off the device completely, then turn it back on.
- Make sure you are connected to the network (click here if there is no service)
- Go to Settings > Data Usage and make sure Cellular Data is turned on and there are no data restrictions.
Note: A data connection is required on your Motorola smartphone to send or receive picture messages (MMS). If a provider has data blocks, please contact them to remove them.
- Settings > More… Go to > Cellular networks > Access point name and make sure you have selected a carrier. If the APN list is empty or your carrier is missing, you will need to configure your carrier’s APN settings (if unsure, search your carrier’s APN settings on Google or check here).
- Turn off WiFi and send or download picture messages.
Here are some ways to fix the problem of not sending and receiving Pictures on the Motorola Phone
1. Force stop message
Force quitting the messaging app that refuses to send picture messages can help solve this problem. Follow the steps listed below to complete.
- Launch Settings and select ‘Apps & notifications.
- Next, select All Apps.
- Scroll to the bottom of the page and select your messaging app.
- Tap the force stop icon and press OK at the prompt.
- This will close the messaging app. Run the app again and see if you can now send photo messages.
2. Allow Unlimited Data Usage
If your device restricts the use of cellular data in both foreground and background, you may experience problems sending photos and other types of multimedia files via Messages.
You need to make sure the Messages app can access background data. Similarly, the app must also be configured to use unlimited data when the data saver is turned on. To do so, open Settings > Apps & notifications > All apps > Messages > Mobile data & Wi-Fi. Now turn on both background data and ‘use unlimited data.
3. Clear app cache and data
If your Motorola phone isn’t sending photo messages, it could be due to a cache-related issue in your messaging app. You should clear the app’s cache and see if the error is fixed.
If not, proceed with clearing app data. To do so, go to Settings > Apps & notifications > All apps > Messages > Storage & cache > Clear cache.
Then tap Clear Storage to delete the app’s data and press OK on the prompt.
Note: Clearing the storage of messages will delete conversations within the app. If all of the troubleshooting methods listed below do not resolve the issue, we recommend wiping app data as a last resort.
4. Update the Messages App
Multimedia messages may fail on Android if there is a bug in the Messages app. App updates usually come with bug fixes, so if you’re not using the latest version, you’ll need to update your device’s Messages app.
Go to Settings > Apps & notifications > All apps > Messages and select App details. Update the app by clicking the Update button on the Messages app page.
Alternatively, click the Update Messages button below to open the Messages app page directly from the Google Play Store.
5. Reset network settings
If your device’s network settings are not configured properly, your Motorola smartphone may have problems sending multimedia messages. To fix this issue, reset your phone’s network settings.
To do this, go to Settings > System > Advanced > Reset Options and select ‘Reset Wi-Fi, Mobile & Bluetooth’. Tap the Reset Settings button to continue.
This will clear all previously configured preferences for your device’s cellular data, Wi-Fi, and Bluetooth.
6. Android Update
Updating your Motorola smartphone to the latest Android OS version may help to resolve this issue. Go to Settings > System > Advanced > System Update and press the ‘Check for Updates button. Download and install any available updates and see if the glitch in the Messages app is fixed.